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Help Desk Analyst (Tier II)

Location: Adelphi, MD
Date Posted: 04-24-2017
Job # 9219340
Dovel Technologies, LLC provides leading edge software and application development services specializing in mission driven solutions that address complex business processes and technology challenges. We practice CMMI® ML3 processes and delivery solutions and are an innovative mission oriented technology company focused on complex business and technical challenges, ensuring solutions support the achievement of your mission. Our team creates software solutions that help customers communicate, access, and store mission critical information. Dovel is instrumental in the design and implementation of some of the most mission critical and innovative systems in government today.
Dovel ranked #12 on the Washington Business Journal’s 50 Fastest Growing Companies in 2016! Join our team today!
 
We have an exciting opportunity for a Tier 2 Help Desk Analyst to support a large government contract in Adelphi, MD!  The Tier II Help Desk will provide telephone, online and in-person technical customer support to resolve software and hardware issues on PC desktop and laptops in a DoD environment. 

**Secret clearance is required**
 
Responsibilities:
  • Handling incoming work orders, emails, and phone calls for a customer base of over 1500.
  • Installing and troubleshooting a variety of software packages in a Windows environment.
  • Setting up and troubleshooting various printers, scanners, and other peripherals.
  • Assisting users with account setup, data backups, and general usage of desktop and laptop PC's.
  • Computer life-cycle replacements utilizing WIN Image.
  • Laptop VPN configuration and support using Cisco products.
  • Deliver written weekly reports to supervisor.
  • Working with Helpdesk Ticketing systems, Excel spreadsheets, and various databases.
  • Maintaining systems to meet or exceed client security requirements.
Required Experience: 
  • A minimum of 1 year of Help Desk experience in a Windows helpdesk environment.
  • Possess basic troubleshooting and computer configuration skills within a Windows environment.
  • Applicant must be familiar with Microsoft Office 2013, Adobe products, WIN Image, and a wide variety of COTS/GOTS software, and static TCP/IP configurations.
  • Experience with CA UniCenter Service Desk and IAVM process a plus but not mandatory.
  • Must have a professional friendly attitude, strong work ethic, and the ability to work in a fast-paced, dynamic environment.
  • Must be able to work independently or as part of a team.
  • Solid communication skills; both verbal and written are must. 
 
Required Clearance: Secret Clearance
 
Required Certifications: 
  • CompTIA Security+ CE
  • Microsoft Certification in Windows 7  
Required Experience:  1 year IT related experience
 
Required Education: High School Diploma
 
 Dovel Technologies is an Equal Opportunity Employer Minorities/Females/Veterans/Disabled

Words that describe Dovel
A Lean Forward Company; Agile; Fun; High-Energy; Leaders Encouraged; Innovative; Users of Cutting-Edge Technology; Client-Oriented-Consultative Environment; Skilled, Educated, and Certified Professionals; Stable and Growing

Benefits Program
Paid Time Off; 10 Paid Holidays; Health Insurance; Dental Insurance; Vision Plan; Life Insurance; Long Term Disability; Short Term Disability; Flexible Spending Accounts; matching 401(k) with matching; Voluntary Life Insurance

Additional Benefits
CTO Group Mentorship; On-site State-of-the-Art Technology Lab; Casual Fridays, Friday breakfast on-site and more…
 
 
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